E-Commerce Fulfillment Center
The Challenge
A fast-growing DTC fashion brand was struggling with fulfillment from their garage. Order volumes had grown 10x in a year, and they were experiencing 15% error rates in shipments, 4-day average processing times, and mounting customer complaints.
Our Solution
We set up a dedicated fulfillment zone within our facility, integrated their Shopify store with our Order & Business Management System (OBMS), and implemented pick-pack-ship workflows with quality checkpoints. Returns processing was also streamlined with automated restocking.
Key Results
Same-day shipping for 95% of orders received before 2 PM
Shipment error rate reduced to under 0.5%
60% reduction in fulfillment cost per order
Returns processed within 24 hours
"Superlike took us from a chaotic garage operation to a professional fulfillment setup. Our customers now get orders in 2 days instead of a week, and our reviews reflect it."
Priya Sharma
Founder, StyleVault Online
Project Details
Client
StyleVault Online
Category
E-Commerce
Duration
5 months
Location
Rock Hill, SC
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